11 results
FiltersPlan and deliver technical infrastructure for TED's flagship conference, overseeing vendor strategy and infrastructure design. Manage AV, lighting, and equipment deployment, ensuring TED standards and quality across all spaces. Execute large-scale simulcast operations, managing logistics, placement, and feed reliability across locations.
The role will bridge Wealthsimple’s Client Experience team with our Security team, fostering collaboration to mitigate risks and protect client interactions. Employee development, coaching, and mentoring via weekly 1:1s, monthly “Grow” sessions, & quarterly performance reviews. Actively engage with clients by assisting CXAs with challenging cases or handling escalations directly.
Own elevated client experience processes including design, project management and implementation. Empower a motivated team of client experience associates and team leads to deliver an amazing client experience. Act as the subject matter expert for your assigned client experiences and work to continuously improve the employee and client experience.
Owns the overall success, renewal and growth for all customers in the Strategic Tech, TMT, & SI Major Area. Drives the alignment of customer success, expert services and transformational resources through adoption of innovative offers. Focus on customer intimacy to deliver business impact and innovation to a customer’s business.
Service 1-2 VLE/LE Accounts. Develop strong executive relationships with Enterprise Architect, C-Level Executives and business leaders. Understand business objectives and outcomes to support the Success Architect in developing a customer roadmap. Responsible for analyzing and translating business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives. Manage a team of 4 - 8 Platform Architects. Responsible for all aspects of employee performance management for your team, including career development, performance reviews, Individual Development Plans, guidance and mentoring.
Manage Client Experience Associates (CXA) in delivering amazing client experiences through performance management, coaching and development. You'll be accountable for a group of CXAs performance and monitoring, achieving team output goals, quality of client interactions, and achieving ticket service level agreements. Assist in employee development/coaching/mentoring and pivot employees across support channels to achievement of team goals.
The Program Director is responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of new projects, as well as managing and navigating the customers’ during these projects. Manage cross-functional projects and teams, senior-level business executives and customers to provide a unique customer experience during the projects.
This role will be a strategic partner to the Catalyst COE leadership team, driving planning, analytics and cross functional alignment with key stakeholders. This role involves close collaboration with Catalyst leaders, Strategy, Finance and Operations to define the Catalyst priorities, develop KPIs/OKRs to measure progress and manage executive updates.