The Renewals Operations Manager will drive predictable revenue growth and operational excellence across our customer renewal processes. This strategic role combines hands-on operational execution with analytical rigor, working cross-functionally to optimize renewal outcomes, enhance customer retention, and scale our Renewals & Professional Services GTM organization. You will be responsible for designing and implementing scalable processes that directly impact our revenue performance and customer success.
The Gestionnaire des Opérations de Renouvellement will drive predictable revenue growth and operational excellence through our client renewal processes. This role combines operational execution with analytical rigor, collaborating cross-functionally to optimize renewal outcomes, improve client retention, and evolve our GTM organization for renewals and professional services. You will be responsible for designing and implementing scalable processes having a direct impact on revenue performance and client success.
As the Manager of Client Experience - Processes & Systems, you will serve as a strategic partner to the Senior Manager while providing flexible support across our Knowledge & Content, AI Experiences, Special Projects, and CX Systems teams. This role identifies critical areas for improvement, stepping in to support other teams as needed, and driving key cross-functional initiatives that enhance both client and agent experiences.